At Hockey Gear Shop, we’re committed to helping players at every level get the equipment they need. Below you’ll find answers to our most common questions about products, shipping, payments, and more.

Product Questions

Q: What types of hockey equipment do you offer?
A: We specialize in complete hockey gear including helmets, cages, protective equipment (elbow pads, gloves), base layers, socks, and clothing for all age groups – Youth, Junior, Intermediate, and Senior players.
Q: How do I know what size equipment to order?
A: Each product page includes detailed sizing charts. For protective gear, we recommend measuring the player and comparing with our charts. When in doubt between sizes, we suggest sizing up for growing players.
Q: Do you offer team or bulk discounts?
A: Yes! Contact our gear experts at [email protected] for special pricing on team orders of 10+ items.

Shipping & Delivery

Q: How long does delivery take?
A: We process orders within 1-2 business days. Delivery times then depend on your shipping method:
– Standard Shipping: 10-15 business days after dispatch (DHL/FedEx)
– Free Shipping: 15-25 business days after dispatch (EMS)
Pro tip: Order Monday-Thursday before 12PM PST for fastest same-day processing when possible.
Q: Do you ship worldwide?
A: We ship globally except certain Asian regions and remote locations. Our checkout system will automatically confirm if we can deliver to your address.
Q: Can I track my order?
A: Absolutely! You’ll receive tracking information via email as soon as your order leaves our Los Angeles facility. Standard shipping offers full tracking through DHL/FedEx.

Payments & Pricing

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Q: Is there free shipping?
A: Yes! Orders over $50 qualify for free shipping via EMS. For faster delivery, our recommended Standard Shipping is just $12.95 via DHL/FedEx.
Q: Are prices shown in USD?
A: Yes, all prices are in US Dollars (USD). Your card provider will handle any currency conversion.

Returns & Exchanges

Q: What’s your return policy?
A: We offer easy returns within 15 days of delivery if your gear doesn’t meet expectations. Items must be unused and in original packaging. Contact us at [email protected] to initiate a return.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect. In those cases, we’ll provide a prepaid return label.
Q: How long do refunds take?
A: Once we receive your return, refunds are processed within 3-5 business days and typically appear in your account within 7-10 business days depending on your financial institution.

Account & Technical

Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account lets you track orders, save preferences, and checkout faster in the future.
Q: What if I forgot my password?
A: Click “Forgot Password” on the login page and we’ll email you a secure link to reset it.
Q: How do I contact customer service?
A: Our gear experts are available at [email protected]. We typically respond within 24 hours on business days.

Still have questions? We’re here to help! Email us at [email protected] or call our Los Angeles office at +1 (310) XXX-XXXX during business hours (9AM-5PM PST).

The Hockey Gear Shop Team
“Delivering Performance to Your Doorstep”